Date

September 7, 8, 9, 2016

Location

201 Sands Avenue, Las Vegas, NV 89169

Remaining

Speakers

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ABOUT THE EXPO / exhibits, training & networking

The Wireless Repair EXPO is a specialty pavilion held onsite during CTIA Super Mobility 2016.

The Wireless Repair EXPO will offer live repair training workshops onsite. Learn tips, tricks & techniques for repairing devices, mobile phones, tablets and more. Industry leaders and speakers will present repair business models, ideal for shop owners. Source tools & parts from exhibitors ready to help support your repair business. Learn how to get your staff certified from qualified instructors. Network among your peers leading this $4B industry segment.

$195 – Exhibits Hall Pass

SHOW FLOOR HOURS:

DAY 01:  Wednesday, Sept 7     10:30am – 5pm

DAY 02:  Thursday, Sept 8     10:30am – 5pm

DAY 03:  Friday, Sept 9     10:30am – 3pm

   BOOK YOUR HALL PASS TODAY!

You are invited to attend as our guest.
Register for your complimentary Hall Pass today with the button below.
FREE for a limited time only, so hurry today!

COMPLIMENTARY REGISTRATION

 locationMarker  HOTEL INFO

For hotel and travel information, click here.
For international attendance inquires, click here.

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PREMIER PARTNERS / brought to you by

Wireless Repair EXPO 2016 Premier Partners
Become a sponsor
Wireless Repair EXPO 2016 Level Sponsors

TESTIMONIALS / what people say about the EXPO

I have thoroughly enjoyed the Wireless Repair EXPO. The relationships and connections we have made through this event have shaped our business. The products and knowledge from this week of events have challenged us to continually provide new and innovative products as well as offer the most cutting edge skills. Our passion is to create the best possible experience for our customer above all. Having the event onsite during CTIA Super Mobility provides us the connections to make sure we have the right skills and products to fulfill our passion.

-Brandon Norrell, Owner
The Phone Guys

expo

WORKSHOP SCHEDULE / sessions just steps away from the show floor

Wireless Repair EXPO 2016 Presenting Sponsors

Innovating the Wireless Repair Industry

With the speed of innovation how can we as an industry come together to influence standards in the supply chain, ensure timely distribution of quality replacement parts and create an exceptional customer experience.

Current State of Supply Chain

An insight to todays’ challenges in the supply chain; including a breakdown of parts in the market, quality standards, and product lifecycles.

Business Intelligence: Making or Breaking Retail Repair

Price - (Parts + Labor) = Gross Profit... or at least we wish it did. Unfortunately, retail repair businesses don’t operate in a perfect world. Defective parts, breakage, and rework cloud the picture and make drawing conclusions about profitability much more complex.Instead of relying on staff and industry hearsay, successful brands need the tools to collect realtime data and distill it into actionable key performance indicators. In this session, we will discuss business intelligence tactics and tools that reveal ‘true’ profitability by bringing factors like repair reworks, defect rates break rates, return rates, labor efficiency, and RMA efficiency into focus.

Rankings, Rankings, Rankings

Where are you? How do you get to the top? How do you generate more leads?  FixFinder.com will give you the inside scoop on how to generate leads from their site and special guest Mac Frederick from Momentum Digital will discuss the importance of directory listings, Google ranking strategies and SEO tactics that will drive foot traffic success.

Beyond Repair

VoiceComm is the accessory destination of the Wireless and Repair channel taking you "Beyond Repair". Our Beyond Repair program provides you with the strategy and tools to drive profits and measure success beyond repairs. Join us in this session to learn how to add customer value in your repair business. Check out more information from VoiceComm: Email Subscribe Blog Subscribe

Live Demo! Level 3 Micro Soldering Technique

Mengtor Mobile Device Training experts share tips, tricks & techniques for repairing devices, mobile phones, and tablets.

Everything You Need to Run Your Wireless Business

RepairDesk offers repair shops the ability to scale their business with new features like VMI and iOS/Android repair ticketing for mobile technicians. Spend more time creating a better customer experience and let your software improve your business decisions.

Winning at Wireless Repair

We all want to win...and with these suggestions and tips you'll be stacking the cards in your favor. Helpful practises that when emulated should prove to increase your customer satisfaction and create repeat clients. Dennis Reagan is a veteran with twenty plus years of multiple store location experience in wireless retail sharing techniques to help your business grow.

Customer Communication: Customer Experience

Every retailer seeks to increase customer value and referral business, which starts with customer experience. Strategic communication focused on customer engagement and expectation management can help shape your customer’s experience; driving your brand’s reputation. In this session, we’ll examine the customer experience cycle, looking at points of engagement directly before, during and after service; and share tactics and tools for optimizing customer communication that will drive customer loyalty.

Rankings, Rankings, Rankings

Where are you? How do you get to the top? How do you generate more leads?  FixFinder.com will give you the inside scoop on how to generate leads from their site and special guest Mac Frederick from Momentum Digital will discuss the importance of directory listings, Google ranking strategies and SEO tactics that will drive foot traffic success.

Turbo-Charging Your Profit Per Transaction

Well oiled retail organizations leverage very specific philosophies and programs that allow them to maximize gross profit for every door swing. The same techniques used by Verizon and other large organizations can have tremendous applicability for the repair space as well. If you are exploring ways to turn your repair team into a world class sales organization come spend an hour unlocking some of the best-kept secrets for how to accelerate your team's performance. Bob Lafon (VP of Business Development) from cellhelmet will be moderating a talk that will send you home with best practices that are effective and easy to implement. If you are trying to move the needle on your sales team's performance this is a talk you don’t want to miss.

Practical Ways of Maximizing Your Profit

It is easy to find yourself running in many directions with the day to day operations of the business. In this session, Israel Quintal with STS Parts discusses how to maximize your profits and run your business like a very well polished machine.

The Manic Quest to Change Device Repair

Founded in 2010 and located in the heart of Silicon Valley, iCracked is the world's largest on-demand repair network for iOS and Android devices. With a network of thousands of highly trained mobile iTechs around the country and around the world, co-founders AJ Forsythe and Anthony Martin discuss challenges, changes and opportunities in the growing wireless repair industry. Interactive discussion followed by Q&A.

Create and Convert: Marketing Techniques to Drive More Traffic

Industry expert panel discusison addresses how to go from good to better with marketing techniques to drive more traffic, how to be prepared every time to win that repair ticket opportunity, and we will discuss crucial ways each of you can be a leader in your own market.

Keeping Customers for Life

Protection plans have long been a retailer’s best friend, growing to an almost $12 billion annual business for the mobile industry. However, the availability of protection plan programs for independent repair shops has been extremely limited until now. Warranty Life, through a direct integration with RepairQ software, can now serve uniquely tailored protection plan offerings direct to wireless repair shops in North America for both consumers and institutions. Attend this session to discover how implementing the right product sales strategy can make the difference and how RepairQ technology can guide your staff to successfully sell, service & manage a profitable program.

STAGE PRESENTATIONS / featuring the pros in wireless repair

The Mobile Retail Stage is located on the show floor in the Wireless Repair EXPO 2016 area.

DAY 01 | 09.07.2016

11:00 – 11:30
Presenting Tools of the Trade: Microscopes
Maya Network

 

11:30 – 12:00
iNerdz Guides: Repair It Right the First Time
iNerdz Parts

 

12:00 – 12:30
Outlook of Retail Repair & How Tech Will Support It
RepairQ

 

12:30 – 1:00
Actionable Insights from the Used Market
SWAPPA

 

1:00 – 1:30
A Secret Weapon Every Repair Shop Needs to Have
FixFinder

 

3:00 – 3:30
Shop Talk
Jeremy Willis

 

3:30 – 4:00
Adding Value at Retail: The iQue Way
iQue Repair

DAY 02 | 09.08.2016

11:00 – 11:30
Presenting Tools of the Trade: Microscopes
Maya Network

 

11:30 – 12:00
Growing Your Store Into Something Bigger with Repair
iNerdz Parts

 

12:00 – 12:30
0-100. Real Quick.
In & Out Smart Repair

 

12:30 – 1:00
Why You Can NOW Get REALLY EXCITED About Warranty Plans!
OnPoint Warranty

 

1:00 – 1:30
Mobile Repair & Refurbishment: Evolution or Revolution?
Cellpoint Corporation

 

3:00 – 3:30
Location, Location, Location
Jeremy Willis

 

3:30 – 4:00
Adding Value at Retail: The iQue Way
iQue Repair

MICRO SOLDERING COURSES / learn basic & advanced board level repairs

2016-03-05 (2)

New for 2016!  Two Micro Soldering Course Options

LEVEL 1:  Micro Soldering Intro Class / Venetian Ballroom “MURANO” #3205

Learn the basics of soldering from experts in this 2 hour hands-on training course. Certificate awarded upon completion.

 

Wed, Sept 7  |  Select from 2-Hour Course Options, start times: 11am, 1pm & 3pm

Thu,  Sept 8  |  Select from 2-Hour Course Options, start times: 11am, 1pm & 3pm

First, register for your complimentary Hall Pass then add Soldering Course to your badge


 

LEVEL 2:  Micro Soldering Master Class / Venetian Ballroom “MURANO” #3205

 

Become more proficient at soldering with this 4-hour master class in micro soldering. Gain hands-on experience soldering FFCs and FPCs such as iPhone digitizer and LCD connectors as well as iPad Air 2 charging ports. Certificate awarded upon completion.

 

Fri, Sept 9  |  Select 4 Hour Course Offered, start time: 11am   SOLD OUT

First, register for your complimentary Hall Pass then add Soldering Course to your badge

 

REGISTER NOW

REPAIR LAB / get your geek on and meet the pros in repair

Repair LAB Floorplan

Network with your genius peers who will demonstrate the latest in soldering equipment, microscopes and refurbishing techniques. Ask the repair pros anything inside the Repair LAB. See the latest repair equipment up-close in an intimate ballroom setting just steps away from the main show floor and next door to the Repair Workshops & Soldering Courses. Stop in for a refreshment and discuss the latest standards in quality, repair & refurbishment. Free to all attendees, open 11am-5pm WednesdayThursday, and 11am-3pm on Friday.

Stop by the Repair LAB — Venetian Ballroom “LIDO” 3104 — right next to the workshop session room for a cool beverage and meet the experts in repair. Opens daily at 11am. 

EXHIBITORS / leaders in repair

EXHIBITOR MAP

JOIN US / where the wireless repair community meets

The Wireless Repair EXPO pavilion will be located in the Mobile CE/Retail Zone on the main show floor during CTIA Super Mobility 2016 held at the Sands Expo & Convention Center in Las Vegas.

30,000+ attendees have attended previous events. Wireless Repair EXPO will be marketed as a special destination on the main show floor during CTIA Super Mobility 2016. Last year, more than 2,900 wireless repair professionals registered to attend the Wireless Repair EXPO. More than 900 attendees participated in business owner speaker sessions, hands-on soldering repair workshops and demonstrations on the show floor. Whether you are attending, exhibiting or sponsoring – we invite you to join us for an even bigger event in 2016!  See you in Vegas!

REGISTER NOW

PARTNERS AND SPONSORS / paving the way

Event Location

Wireless Repair EXPO

SANDS EXPO AND CONVENTION CENTER

201 Sands Avenue
Las Vegas, NV 89169

202.469.9406

Get Directions

Contact Us / to learn more

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