RepairDesk offers repair shops the ability to scale their business with new features like VMI and iOS/Android repair ticketing for mobile technicians. Spend more time creating a better customer experience and let your software improve your business decisions.

Every retailer seeks to increase customer value and referral business, which starts with customer experience. Strategic communication focused on customer engagement and expectation management can help shape your customer’s experience; driving your brand’s reputation. In this session, we’ll examine the customer experience cycle, looking at points of engagement directly before, during and after service; and share tactics and tools for optimizing customer communication that will drive customer loyalty.

Where are you? How do you get to the top? How do you generate more leads?  FixFinder.com will give you the inside scoop on how to generate leads from their site and special guest Mac Frederick from Momentum Digital will discuss the importance of directory listings, Google ranking strategies and SEO tactics that will drive foot traffic success.

Well oiled retail organizations leverage very specific philosophies and programs that allow them to maximize gross profit for every door swing. The same techniques used by Verizon and other large organizations can have tremendous applicability for the repair space as well. If you are exploring ways to turn your repair team into a world class sales organization come spend an hour unlocking some of the best-kept secrets for how to accelerate your team's performance. Bob Lafon (VP of Business Development) from cellhelmet will be moderating a talk that will send you home with best practices that are effective and easy to implement. If you are trying to move the needle on your sales team's performance this is a talk you don’t want to miss.

It is easy to find yourself running in many directions with the day to day operations of the business. In this session, Israel Quintal with STS Parts discusses how to maximize your profits and run your business like a very well polished machine.

Founded in 2010 and located in the heart of Silicon Valley, iCracked is the world's largest on-demand repair network for iOS and Android devices. With a network of thousands of highly trained mobile iTechs around the country and around the world, co-founders AJ Forsythe and Anthony Martin discuss challenges, changes and opportunities in the growing wireless repair industry. Interactive discussion followed by Q&A.

Industry expert panel discusison addresses how to go from good to better with marketing techniques to drive more traffic, how to be prepared every time to win that repair ticket opportunity, and we will discuss crucial ways each of you can be a leader in your own market.

Protection plans have long been a retailer’s best friend, growing to an almost $12 billion annual business for the mobile industry. However, the availability of protection plan programs for independent repair shops has been extremely limited until now. Warranty Life, through a direct integration with RepairQ software, can now serve uniquely tailored protection plan offerings direct to wireless repair shops in North America for both consumers and institutions. Attend this session to discover how implementing the right product sales strategy can make the difference and how RepairQ technology can guide your staff to successfully sell, service & manage a profitable program.