Price – (Parts + Labor) = Gross Profit… or at least we wish it did. Unfortunately, retail repair businesses don’t operate in a perfect world. Defective parts, breakage, and rework cloud the picture and make drawing conclusions about profitability much more complex.Instead of relying on staff and industry hearsay, successful brands need the tools to collect realtime data and distill it into actionable key performance indicators. In this session, we will discuss business intelligence tactics and tools that reveal ‘true’ profitability by bringing factors like repair reworks, defect rates break rates, return rates, labor efficiency, and RMA efficiency into focus.
